1. General Settings: please make sure notifications for PingChat! are turned on in your device’s settings. Please go to Settings -> Notifications -> PingChat!, and make sure Sounds, Alerts and Badges are turned on.
2. Push Test: please download http://itunes.apple.com/us/app/push-notification-test-ipush/id320210260?mt=8 and perform a push test first, and then report the result back to us. You should be pressing the “Timed Push Test”, not the “Local Push Test”.
3. Results & Solution:
if the push test is successful and you are still not getting push notifications for PingChat!, did you recently upgrade your phone, restore the iOS, or change device? Push will sometimes break because of that. To fix it, please unregister your PingChat! ID and re-register it back again.
If the push test fails, it means your push is broken and you need to contact AppleCare to get it fixed.
Still not working? Email us at support@pingchat.com
Check out the PingChat! Help Desk before emailing us.
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